Back to job listings

Field Service Specialist

About

The company: 

Wandercraft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Wandercraft aims to restore the ability to stand up and walk to individuals with limited mobility, providing an ordinary life for extraordinary people. To achieve this, we have created the Atalante X exoskeleton.

Used for locomotor rehabilitation in hospitals, this medical device is the first exoskeleton in the world to incorporate innovative autonomous stabilization technology, allowing hands-free movement.

Leveraging our expertise in robotics, artificial intelligence, biomedical engineering, and the advancements of Atalante X, we are developing a personal exoskeleton to help users regain independence at home, on the street, and in everyday life.

Based in the heart of Paris and New York, our team of over one hundred people collaborates with leading university laboratories and top medical teams worldwide.

Join us to transform the lives of individuals with limited mobility through technology!

Job Description

Reporting to the Field Service Manager, the Field Service Specialist is responsible for providing , diagnosis & repair for the United States operations. The Field Service Specialist will be the technical referent of our exoskeletons in the United States and will have a strong technical mastery of the product, covering mechanical, electronic, and software aspects. Additionally, this includes being able to explain its operation and any potential malfunctions in a clear and understandable manner to any counterpart.

This also includes development and execution of SOPs regarding preventative maintenance, technical diagnosis, repair process, RMA process, final assembly, and quality/diagnostic testing. The position also involves sales support by taking part in account demonstrations and requires FDA/manufacturing regulatory knowledge and assistance as needed. Will start by spending significant amount of time in Wandercraft Headquarters in France training, before being full time deployed in the US.

Responsibilities:

  • Repair a breakdown independently (mechanical and/or electronic),

  • Specify, translate assistance requests, and ensure follow-up with clients until resolution,

  • Diagnose the nature and origin of a breakdown (analysis of logs and/or code) to determine maintenance actions,

  • Perform preventive maintenance on current exoskeletons (replacement of worn parts...),

  • Implement and optimize a preventative maintenance program for the deployed technology,

  • Assist with quality testing and final assembly if needed for imported inventory,

  • Assist with diagnostic testing, creation of a bench test area and create an inventory of sub-components needed for repairs,

  • Ensure updates/upgrades (hardware, software) for internal and external clients,

  • Handle the installation of exoskeletons at our clients' sites: network, GDPR compliance, rail, etc.,

  • Identify and analyze recurring failures, in collaboration with R&D teams,

  • Propose improvement actions, for instance, in the case of anomaly detection or customer complaints.

  • Assistance for the United States operations attainment of an ISO 13485 if needed,

  • Assistance with the installation and management of a United States operations QMS program,

  • Assistance with FDA audits as needed,

  • In partnership with the R&D teams, maintain one's own product knowledge in line with the evolving products;

  • Demonstrate judicious use of Company resources through appropriate expenditure on travel and entertainment.

Preferred Experience

  • Based in New York

  • Willing to spend at least 2 months in France at the beginning of the contract

  • Regulatory and manufacturing knowledge in the medical technology field

  • Proven track record in medical technology or robotics technology development repair

  • Ability to quickly grasp new technology

  • A track record for developing high-trust relationships with customers

  • Highly motivated, great people skills, positive attitude, entrepreneurial spirit, driven to be the best

  • Ability to communicate persuasively both orally and in writing,

  • Ability to operate independently in a self-directed manner,

  • Ability to work in a team environment,

  • Willing to travel on notice at any time,

  • Requires proficient computer skills including Engineering software and Microsoft Office skills.

  • Valid driver’s license

Being fluent in Spanish would be a plus.

Diplomas: BS/MS degree in in bio-medical or electrical / mechanics engineering preferred

Experience: A minimum of 2 years of medical technology is required

Skills

  • Customer relations: expert

  • International mobility, Driving licence

  • Technological culture of mechanical systems and components: trainer

  • Technological culture of electronic systems and components: trainer

  • Electronic welding: trainer

  • Computer programming language: trainer

  • Robotic and mechatronic systems: trainer

  • Linux operating system: basic knowledge

  • Knowledge of the biomedical world: basic knowledge

  • Reporting and customer contact in English/Spanish: autonomous

Additional Information

  • Contract Type: Other
  • Location: New York City
  • Education Level: Bachelor's Degree
  • Experience: > 2 years
  • Occasional remote authorized
Apply Now

See Other Wandercraft Job Listings