As the leading online art gallery, Singulart is committed to empowering artists worldwide by providing them with a space to showcase and sell their works. We are a fast-growing company, and we pride ourselves on our passion for art and our dedication to artists.
We are looking for a Customer Service Representative who speaks fluent either French, Italian, Spanish, OR German to join our team.
Main Responsibilities Include:
Managing Artist Inquiries: Through a pipeline of support tickets from our artists with various questions (from their portfolios, pricing, and presence on the platform), you are there to quickly and effectively answer!
Contribute to Artist Success Projects to increase artist happiness and increase NPS.
So, why choose Singulart?
Diversity: We are a young, diverse, and international company! Our employees represent over 20 different countries!
Location & Vibes: Our office is based in Paris, in the heart of the Marais, surrounded by tons of culture. Along with a beautiful open office, full of art and plants surrounding us, at Singulart, we are fans of collaboration, innovation, authenticity, and having a bit of fun.
Perks: We provide some pretty sweet benefits such as: Swile Meal Card, 50% transportation reimbursement, Gymlib membership, and more.
We are looking for someone who is:
Passionate about customer relations. You are a total people person and have excellent skills in written and verbal communication.
Resilient on the phone. You beam confidence and assurance on the phone when you need to call artists who have support questions! You don’t shy away from making a phone call.
Organized and autonomous. You think and work in a structured manner, can prioritize tasks, and implement new ideas in a fast-paced environment independently.
A problem solver. You don’t back down from a challenge and can always find a solution to unexpected situations thanks to your creativity.
Fluent in either French, Spanish, Italian OR German (for the core missions)
Fluent/proficient in English (our working/office language)
Experienced in client-facing positions or customer services
