Customer Support Representative
Within your #OneTeam
- you will work in IT company - a leading European cloud and hosting provider with a global presence
- you will learn about our products and services
- you will develop technical and soft skills
- you will learn to look for and provide solutions to customers
Your main responsibilities
- diagnosing and fixing issues and malfunctions of web and cloud services (dedicated servers, VPS, web hosting and email services) for European customers
- answering Customers' calls, replying to e-mails and chats to solve any issues they might experience
- answering to escalations and informing customers about correct processes
- classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary
- keeping customers updated on the progress of an ongoing investigation/troubleshooting and its resolution
- participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processes
Your future impact
In 6 months, you will have accomplished
- becoming independent in recognizing and troubleshooting issues brought by customers
- understanding the company product portfolio and related customer needs
And in 1 year, you will have mastered
- providing nuanced and complex resolutions to our customers
- developed web and cloud technical skills in our dedicated training programs
Skills required
- fluent Polish and English are essential
- great communication skills and strong customer focus
- ability to analyze, listen and make recommendations in order to troubleshoot customers' issues and incidents
- passion for continuous professional development and willingness to learn new technologies
It's a +
- experience in a similar position: Technical Support/Service Desk in an IT environment
- good technical knowledge in IT and new technologies domains
- knowledge of web and cloud products: dedicated servers and VPS, web hosting and email services
- additional language German / Spanish or Italian
#Benefits
- Nationale Nederlanden life insurance
- Edenred lunch card
- Luxmed private health care
- Multisport card
- Public transport refund
- Pension Plan (PPPE)
- Ask Henry concierge
- EMA - psychological support
- Employee referral program
- Additional 4 days off
- Global Incentive Plan
- Kudos seniority bonus
- Holiday allowance
- Glasses refund
- Additional benefits: sport and culture card, holidays or nursery co-founding
Cette offre ne répond pas tout à fait à vos attentes ?
Candidatez malgré tout ! C'est
l'occasion de partager votre profil avec nos recruteurs,
vous faire remarquer et peut-être
recontacter pour une autre opportunité.
Did this offer not quite meet your expectations?
Submit a spontaneous application on our
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It's a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity.
