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Customer Support Representative Polish/English and Spanish

About

OVHcloud, leader européen du cloud computing, est présent dans une quinzaine de pays et fournit des solutions d’hébergement et de cloud sécurisées, fiables et accessibles.

Dans un monde où le numérique occupe une place prédominante et est en constante évolution, nous croyons que l’avenir réside dans un cloud ouvert, fiable et durable, qui permet aux utilisateurs de choisir en toute liberté la façon dont ils souhaitent gérer leurs données.

Nous privilégions toujours le collectif, c’est pourquoi nous travaillons de manière rapprochée avec et pour notre écosystème composé tout d'abord de nos collaboratrices et collaborateurs, de nos clients, de nos partenaires et d’acteurs institutionnels.

  • Fondée en 1999
  • 2 900 collaborateurs dans 15 pays
  • 40+ data centres

Job Description

Within your #OneTeam

- you will work in an IT company - a leading European cloud and hosting provider with a global presence
- you will learn about our services
- you will develop your soft skills
- you will learn to look for and provide solutions to customers

Your main responsibilities
- to be the first point of contact for customers from different countries worldwide
- to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
- to participate in defined projects and missions
- to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact
In 6 months
- becoming independent in recognizing and troubleshooting most standard issues brought by customers
- understanding the company product portfolio and related customer needs

And in 1 year
- providing nuanced and complex resolutions to our customers
- start developing technical skills in our dedicated training programs

Skills required :

- Fluent Polish, English and one additional language - Spanish

- Readiness to work on shifts (business hours are Monday to Friday, 8AM - 6PM in 8 hour shifts)
- Great communication skills
- Independence and curiosity in searching for solutions
- Oriented towards great customer service
- Ability to manage priorities
- Ability to work efficiently within a team
- Willingness to work with new technologies and to develop

That's a plus :

- Experience in similar position: Help Desk, Service Desk in an IT environment

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Additional Information

  • Contract Type: Full-Time
  • Location: Wrocław
  • Unknown
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